APPLICATION FOR TELEPHONE

Application for a telephone or additions and alterations to existing Installation or for Telex should be made to your regional Telecentre.

CONNECTION AND RENTAL CHARGES

The charges vary depending on the type of service and equipment required:

Below are some of the typical charges: (For any charges not mentioned below, please contact your Regional Telecentre)

  ORDINARY TELEPHONE LUNYAZI UMKHULULI
  Business Residential Business Residential Business Residential
Installation E356.01 E213.04 E356.01 E213.04 E345.56 E206.88
Deposit E370.00 E90.00 E370.00 E90.00    
Rental / Levy(Monthly) E42.50 E25.17 E42.50 E25.17 E6.19 E6.19
Internal Extension E81.64 E81.64 E81.64 E81.64 E79.28 E79.28
External Extension  E107.46 E107.46 El 07.46 E107.46 E104.35 E104.35
Additional Socket E81.64 E81.64 E81.64 E81.64 E79.28 E79.28 

 

INSTALLATION, ALTERATION AND TRANSFER OF TELEPHONE 

You will save yourself inconvenience by applying at least a month in advance for alterations, transfers or supplementary Telephone / Telex facilities.

Always furnish the exact date and plot number on which installation / transfer is required. Although it is not always possible to do work on the nominated date, a fixed date will ensure that telephone / telex services at the old address is discountinued timeously and no unauthorised use is made of it. Technicians often arrive at an address only to find that the

subscriber is absent. If you will not be available personally, please leave instructions or sketch plan indicating where services are required or what alterations need to be done.
 

TELEPHONES ACCOUNTS

All accounts are due for payment on presentation. Payment can be made at any Telecentre within the Kingdom.

Subscribers are reminded that failure to pay the accounts within the specified time limit will result in suspension of services.

In case payment is not made within three months from the date of suspension the service will be terminated altogether and Telephone / Telex number and plant released to other applicants on the waiting list.

 

SUBSCRIBER'S LIABILITY FOR DAMAGE TO APPARATUS 
 

Subject to this Act, a subscriber shall pay to the Managing Director on demand the cost of making good any damage not due to wear and tear to any apparatus installed by the Corporation or any wiring within his premises or under his control, whether such damage results from the negligence or wilful act of any person from fire or other cause.

 

POWER OF MANAGING DIRECTOR TO DISCONNECT LINES 
 

The Managing Director may summarily disconnect any subscriber''92s exchange line and cause any apparatus belonging to the Corporation to be removed from the customer's premises if:

  1. a flat rate subscriber allows his telephone to be used otherwise than for his own business / private purposes without the written consent of the Managing Director.
  2. the customer allows his telephone to be wilfully damaged or destroyed or put to any illegal use.
  3. the connections of the apparatus or wires have been tampered with or altered without the authority of the Managing Director.
  4. indecent language is used over the line to the exchange operators or to any person, without prejudice to any other penalty which may be prescribed by law for such offence.

 

PRECAUTIONS AGAINST DAMAGE TO CUSTOMER'S PREMISES
 

The Managing Director shall take reasonable precaution to prevent injury or damage to customers or their premises from the installation of telephone connections, but shall not be liable for any damage or injury which may arise from the failure of any such precautions.
 

HOW TO CALL A NUMBER

Find from the Telephone directory the number of the person you wish to speak to. Find the dailling code if required. If the number is long and complicated write it down.

Remove the handset from the rest. Listen for dial tone which indicates you can call. If you hear engaged tone or no tone, restore the handset and try again. If you hear dial tone simply push the appropriate buttons

for the required number, no pause is required when pushing the buttons. When you have completed calling allow a few seconds for the exchange to connect the call. If the number is free you will hear RINGING TONE. This means the telephone bell of the person you are telephoning is ringing, allow them some time to answer before you assume they are out.

If the number is engaged or if the lines are engaged you will hear the ENGAGED TONE, hang up and try again.

If the number is engaged or if the lines are engaged you will hear the UNOBTAINABLE TONE. Check if you have called the correct number and try again.

PLEASE NOTE:

If you take too long to start dialling or delay between dialling digits you may be given an ENGAGED TONE. Hang up and try again.

 

CALMIUM SWAZILAND
 

Dial only the eight digit number shown in the telephone Directory, for all local calls.

RULES OF BUSINESS TELEPHONING

  1. Answer your telephone with your name or by giving your telephone number.
  2. Never answer your telephone with "HELLO".
  3. If you are making the telephone call give your name.
  4. If a caller gives his name, use it.
  5. If a caller does not give his / her name, ask for it and make sure

you get the name right.

  1. Answer your telephone promptly.
  2. Speak distinctly, pleasantly and naturally, be interested in poeple who call and sound interested. Your voice is the voice of the

whole Company.

  1. Be tactful in your choice of words especially when asking direct questions. Remember the value of "Please" and "Thank you".
  2. Be prepared to take a message. 10 Let the person who made the call conclude it, replace the

receiver gently, don't bang it.

 

EXCHANGE ABBREVIATIONS & CODES

CODE  ABBR EXCHANGE   CODE ABBR EXCHANGE
363 BID BIG BEND   313 MHL  MHLUME
452 BUA BHUNYA   373 MXN  MAPHIVENI
217 HKU   HLATIKULU   50 MZI       MANZINI
227 HLU   HLUTI   333 MPK   MPAKA
225 HOT   HHOTELA   51 MTS   MATSAPHA
304 LAA   LAVUMISA   383 NGM   NGOMANE
416 LBO   LOBAMBA   442 NWE   NGWENYA
3236 LOH   LOMAHASHA    421 NHO  NHLANGANO
548 LZE LUDZELUDZE    303 NSK NSOKO
527 LUY LUYENGO   437 PPK PIGGS PEAK
538 MKN   MALKERNS   50 SKD   SIDVOKODVO
237 MAH   MAHAMBA   422 SDI        SIDWASHINI
472 MHW   MAHWALALA   383 SYE   SIMUNYE
538 MAK   MANKANYANE   344 SOB   SIPHOFANENI
364 MAT   MATATA   482 SPC   SIPHOCOSINI
40 MBA   MBABANE   343 STI         SITEKI
467 MHB   MHLAMBANYATSI   3232 THE  TSHANENI 

 

CUSTOMER CALLS

POST PAID CALL CHARGES: 

Local Call Charges:

LOCAL CALL: PEAK TIME                         RATE
First 3 minutes                                       E0.61
Thereafter: Every 3 minutes                   E0.61
   
LOCAL CALL: OFF-PEAK TIME              RATE
First 6 minutes                                        E0.61
Thereafter: Every 6 minutes                    E0.61 

Note: Local Call refers to calls within the same number range (exchange) e.g. Call from 2404 XXXX  to 2404 XXXX 

NATIONAL CALL: PEAK TIME        RATE
Per minute            E0.88
Thereafter: Every 30 seconds                         E0.44
   
NATIONAL CALL: OFF-PEAK TIME        RATE
First 2 minutes (120 seconds)               E.0.88
Thereafter: Every minute                         E0.44 

Note: National Call refers to calls from one range of numbers to any other range of numbers (any other exchange) e. g. 2404 XXXX to 2505 XXXX or 2217 XXXX 

 

MOBILE CALL CHARGES TO NATIONAL MOBILE:  

UNIT CHARGE @ E0.35 CALCULATED AVERAGE CHARGE PER MINUTE
Full rate in seconds Cheap rate in seconds Full rate in Emalangeni Cheap rate in Emalangeni
12 24 1.75 0.88 

 

SUB-REGIONAL CALL CHARGES:

COUNTRY  Full rate in seconds Cheap rate in seconds Full rate in Emalangeni (UNIT) Cheap rate in Emalangeni (UNIT) Full rate in Emalangeni (Per minute) Cheap rate in Emalangeni  Minimum charge for 3 minutes in Emalangeni Each additional minute in Emalangeni
LESOTHO 4 6 0.25 0.25 3.75 2.5 12.38 4.13
MOZAMBIQUE 7 11 0.26 0.25 2.25 1.35 7.43 2.48
MOZAMBIQUE Vodacom 4 6 0.24 0.27 3.56 2.65 11.73 3.91
SOUTH AFRICA 8 13 0.27 0.26 2 1.2 8.25 2.75
SOUTH AFRICA MOBILE 5 7 0.26 0.27 3.16 2.35 10.43 3.48 

 


 FIXED WIRELESS CALL CHARGES :Pre-paid

TYPE OF CALL  PEAK SET UP CHARGE (FIRST MINUTE) PEAK - 30 SECONDS THEREAFTER OFF-PEAK  OFF-PEAK 30 SECONDS THEREAFTER
NATIONAL        
Fixed Wireless to Fixed Wireless E 0.99 E 0.50 E 0.79 E 0.50
Fixed Wireless to Fixed E 0.99 E 0.50 E 0.79 E 0.50
Fixed Wireless to MTN E 1.90 E 0.95 E 1.00 E 0.50
SUB-REGIONAL        
South Africa Fixed E 2.20 E 1.10 E 1.54 E 0.77
South Africa Mobile E 3.48 E 1.74 E 2.43 E 1.22
Lesotho E 4.13 E 2.06 E 2.89 E 1.44
Mozambique Fixed E 2.48 E 1.96 E 2.74 E 1.37
Mozambique Mobile E 3.92 E 1.96 E 2.74 E 1.37
INTERNATIONAL        
Africa E 5.62 E 2.81 E 4.49 E 2.25
Asia E 4.71 E 2.36 E 3.77 E 1.89
America E 6.56 E 3.28 E 5.25 E 2.63
Europe E 4.77 E 2.38 E 3.81 E 1.91 

 

Fixedfoneand PRE-PAID Fixedline:

     
LOCAL RATES      
Peak:   Off-Peak:  
First 3 minutes E 0.65 First 6 minutes E 0.65
Every minute thereafter E 0.22 Every minute thereafter E 0.22
       
NATIONAL RATES      
Peak: Per Minute E 0.92 Off-Peak:For 2 minutes (120 sec) E 0.92
    Every minute thereafter E 0.46
       
Fixedfoneand PRE-PAID TO MTN:      
Peak:   Off-Peak:  
Set-up charge: 12.00 sec E 038 Set-up charge: 27 sec E 0.39
Drop-off: per second E 0.04 Drop-off: per second E 0.02
       
PREPAID SERVICE (CARD) UMKHULULI EASY CALL  
Fixed Rates      
LOCAL – Peak:   LOCAL – Off-Peak:  
First 3 minutes E 0.75 First 6 minutes E 0.75
Every minute thereafter E 0.25 Every minute thereafter E 0.11
       
NATIONAL RATES      
Peak:   Off-Peak:  
Per minute E 1.06 Per minute E 1.06
    Every minute thereafter E 0.53
       
MTN      
Peak:   Off-Peak:  
Set-up charge: 12.00 sec E 0.038 Set-up charge: 27 sec E 0.39
Drop-off: per second E 0.04 Drop-off: per second E 0.02
       
FIXED WIRELESS:      
Peak:   Off-Peak:  
Set-up charge: 12.00 sec E 0.24 Set-up charge: 25 sec E 0.27
Drop-off: per second E 0.02 Drop-off: per second E 0.02 

SMS RATES : SMS NAtional On-Net: 0.45
 


 

TIME ZONES:      
WEEKDAYS (Monday to Friday)   WEEKENDS (Saturday)  
Peak Time: 07:00 – 19:59 Off-Peak Time: 00:00 – 06:59
Off-Peak Time: 20:00 – 23:59 Peak Time: 07:00 – 12:59
Off-Peak Time: 00:00 – 06:59 Off-Peak Time: 13:00 – 23:00
       
SUNDAYS & PUBLIC HOLIDAYS:      
Off-Peak Time (Whole day):   00:00 – 23:59    
       
CALL MAKER:      
Monthly Rental: E55.00      
Validity Period: 30 Days      
       
CALL MAKER TIME ZONES:      
WEEKDAYS (Monday to Friday)   WEEKENDS (Saturday)  
Off-Peak Time:   18:00 – 23:59 Off-Peak Time: 01:00 – 23:59
Off-Peak Time:   00:00 – 06:59    
       
SUNDAYS & PUBLIC HOLIDAYS (WHOLE DAY): 00:00 – 23:59    

NOTE: Call Maker is only applicable to off-peak calls from fixed line to fixed line. Calls to Fixed Wireless, MTN , Sub-regional and International are NOT included in Call Maker. 


PAY PHONE CALLS

Automatically established calls within Swaziland from automatic exchange type pay phone: 

Radial distance In kms between auto-matic exchanges Unit duration In seconds at R0.50 cents per unit Calculated average charge per minute dialled calls
  Full rate in seconds Cheap rate in seconds Full Rate Cheap Rate
Own Exchange 120 240 0.50 0.50
Up to 20 km 60 <span face=""