Call info & charges - Swaziland Online Directory

APPLICATION FOR TELEPHONE

Application for a telephone or additions and alterations to existing Installation or for Telex should be made to your regional Telecentre.

CONNECTION AND RENTAL CHARGES

The charges vary depending on the type of service and equipment required:

Below are some of the typical charges: (For any charges not mentioned below, please contact your Regional Telecentre)

	ORDINARY TELEPHONE		LUNYAZI		UMKHULULI
	Business	Residential	Business	Residential	Business	Residential
Installation	E356.01	E213.04	E356.01	E213.04	E345.56	E206.88
Deposit	E370.00	E90.00	E370.00	E90.00
Rental / Levy(Monthly)	E42.50	E25.17	E42.50	E25.17	E6.19	E6.19
Internal Extension	E81.64	E81.64	E81.64	E81.64	E79.28	E79.28
External Extension	E107.46	E107.46	El 07.46	E107.46	E104.35	E104.35
Additional Socket	E81.64	E81.64	E81.64	E81.64	E79.28	E79.28

INSTALLATION, ALTERATION AND TRANSFER OF TELEPHONE

You will save yourself inconvenience by applying at least a month in advance for alterations, transfers or supplementary Telephone / Telex facilities.

Always furnish the exact date and plot number on which installation / transfer is required. Although it is not always possible to do work on the nominated date, a fixed date will ensure that telephone / telex services at the old address is discountinued timeously and no unauthorised use is made of it. Technicians often arrive at an address only to find that the

subscriber is absent. If you will not be available personally, please leave instructions or sketch plan indicating where services are required or what alterations need to be done.

TELEPHONES ACCOUNTS

All accounts are due for payment on presentation. Payment can be made at any Telecentre within the Kingdom.

Subscribers are reminded that failure to pay the accounts within the specified time limit will result in suspension of services.

In case payment is not made within three months from the date of suspension the service will be terminated altogether and Telephone / Telex number and plant released to other applicants on the waiting list.

SUBSCRIBER'S LIABILITY FOR DAMAGE TO APPARATUS

Subject to this Act, a subscriber shall pay to the Managing Director on demand the cost of making good any damage not due to wear and tear to any apparatus installed by the Corporation or any wiring within his premises or under his control, whether such damage results from the negligence or wilful act of any person from fire or other cause.

POWER OF MANAGING DIRECTOR TO DISCONNECT LINES

The Managing Director may summarily disconnect any subscriber''92s exchange line and cause any apparatus belonging to the Corporation to be removed from the customer's premises if:

a flat rate subscriber allows his telephone to be used otherwise than for his own business / private purposes without the written consent of the Managing Director.
the customer allows his telephone to be wilfully damaged or destroyed or put to any illegal use.
the connections of the apparatus or wires have been tampered with or altered without the authority of the Managing Director.
indecent language is used over the line to the exchange operators or to any person, without prejudice to any other penalty which may be prescribed by law for such offence.

PRECAUTIONS AGAINST DAMAGE TO CUSTOMER'S PREMISES

The Managing Director shall take reasonable precaution to prevent injury or damage to customers or their premises from the installation of telephone connections, but shall not be liable for any damage or injury which may arise from the failure of any such precautions.

HOW TO CALL A NUMBER

Find from the Telephone directory the number of the person you wish to speak to. Find the dailling code if required. If the number is long and complicated write it down.

Remove the handset from the rest. Listen for dial tone which indicates you can call. If you hear engaged tone or no tone, restore the handset and try again. If you hear dial tone simply push the appropriate buttons

for the required number, no pause is required when pushing the buttons. When you have completed calling allow a few seconds for the exchange to connect the call. If the number is free you will hear RINGING TONE. This means the telephone bell of the person you are telephoning is ringing, allow them some time to answer before you assume they are out.

If the number is engaged or if the lines are engaged you will hear the ENGAGED TONE, hang up and try again.

If the number is engaged or if the lines are engaged you will hear the UNOBTAINABLE TONE. Check if you have called the correct number and try again.

PLEASE NOTE:

If you take too long to start dialling or delay between dialling digits you may be given an ENGAGED TONE. Hang up and try again.

CALMIUM ESWATINI

Dial only the eight digit number shown in the telephone Directory, for all local calls.

RULES OF BUSINESS TELEPHONING

Answer your telephone with your name or by giving your telephone number.
Never answer your telephone with "HELLO".
If you are making the telephone call give your name.
If a caller gives his name, use it.
If a caller does not give his / her name, ask for it and make sure

you get the name right.

Answer your telephone promptly.
Speak distinctly, pleasantly and naturally, be interested in poeple who call and sound interested. Your voice is the voice of the

whole Company.

Be tactful in your choice of words especially when asking direct questions. Remember the value of "Please" and "Thank you".
Be prepared to take a message. 10 Let the person who made the call conclude it, replace the

receiver gently, don't bang it.

EXCHANGE ABBREVIATIONS & CODES

CODE	ABBR	EXCHANGE	CODE	ABBR	EXCHANGE
363	BID	BIG BEND	313	MHL	MHLUME
452	BUA	BHUNYA	373	MXN	MAPHIVENI
217	HKU	HLATIKULU	50	MZI	MANZINI
227	HLU	HLUTI	333	MPK	MPAKA
225	HOT	HHOTELA	51	MTS	MATSAPHA
304	LAA	LAVUMISA	383	NGM	NGOMANE
416	LBO	LOBAMBA	442	NWE	NGWENYA
3236	LOH	LOMAHASHA	421	NHO	NHLANGANO
548	LZE	LUDZELUDZE	303	NSK	NSOKO
527	LUY	LUYENGO	437	PPK	PIGGS PEAK
538	MKN	MALKERNS	50	SKD	SIDVOKODVO
237	MAH	MAHAMBA	422	SDI	SIDWASHINI
472	MHW	MAHWALALA	383	SYE	SIMUNYE
538	MAK	MANKANYANE	344	SOB	SIPHOFANENI
364	MAT	MATATA	482	SPC	SIPHOCOSINI
40	MBA	MBABANE	343	STI	SITEKI
467	MHB	MHLAMBANYATSI	3232	THE	TSHANENI

CUSTOMER CALLS

POST PAID CALL CHARGES:

Local Call Charges:

LOCAL CALL: PEAK TIME	RATE
First 3 minutes	E0.61
Thereafter: Every 3 minutes	E0.61

LOCAL CALL: OFF-PEAK TIME	RATE
First 6 minutes	E0.61
Thereafter: Every 6 minutes	E0.61

Note: Local Call refers to calls within the same number range (exchange) e.g. Call from 2404 XXXX to 2404 XXXX

NATIONAL CALL: PEAK TIME	RATE
Per minute	E0.88
Thereafter: Every 30 seconds	E0.44

NATIONAL CALL: OFF-PEAK TIME	RATE
First 2 minutes (120 seconds)	E.0.88
Thereafter: Every minute	E0.44

Note: National Call refers to calls from one range of numbers to any other range of numbers (any other exchange) e. g. 2404 XXXX to 2505 XXXX or 2217 XXXX

MOBILE CALL CHARGES TO NATIONAL MOBILE:

UNIT CHARGE @ E0.35		CALCULATED AVERAGE CHARGE PER MINUTE
Full rate in seconds	Cheap rate in seconds	Full rate in Emalangeni	Cheap rate in Emalangeni
12	24	1.75	0.88

SUB-REGIONAL CALL CHARGES:

COUNTRY	Full rate in seconds	Cheap rate in seconds	Full rate in Emalangeni (UNIT)	Cheap rate in Emalangeni (UNIT)	Full rate in Emalangeni (Per minute)	Cheap rate in Emalangeni	Minimum charge for 3 minutes in Emalangeni	Each additional minute in Emalangeni
LESOTHO	4	6	0.25	0.25	3.75	2.5	12.38	4.13
MOZAMBIQUE	7	11	0.26	0.25	2.25	1.35	7.43	2.48
MOZAMBIQUE Vodacom	4	6	0.24	0.27	3.56	2.65	11.73	3.91
SOUTH AFRICA	8	13	0.27	0.26	2	1.2	8.25	2.75
SOUTH AFRICA MOBILE	5	7	0.26	0.27	3.16	2.35	10.43	3.48

FIXED WIRELESS CALL CHARGES :Pre-paid

TYPE OF CALL	PEAK SET UP CHARGE (FIRST MINUTE)	PEAK - 30 SECONDS THEREAFTER	OFF-PEAK	OFF-PEAK 30 SECONDS THEREAFTER
NATIONAL
Fixed Wireless to Fixed Wireless	E 0.99	E 0.50	E 0.79	E 0.50
Fixed Wireless to Fixed	E 0.99	E 0.50	E 0.79	E 0.50
Fixed Wireless to MTN	E 1.90	E 0.95	E 1.00	E 0.50
SUB-REGIONAL
South Africa Fixed	E 2.20	E 1.10	E 1.54	E 0.77
South Africa Mobile	E 3.48	E 1.74	E 2.43	E 1.22
Lesotho	E 4.13	E 2.06	E 2.89	E 1.44
Mozambique Fixed	E 2.48	E 1.96	E 2.74	E 1.37
Mozambique Mobile	E 3.92	E 1.96	E 2.74	E 1.37
INTERNATIONAL
Africa	E 5.62	E 2.81	E 4.49	E 2.25
Asia	E 4.71	E 2.36	E 3.77	E 1.89
America	E 6.56	E 3.28	E 5.25	E 2.63
Europe	E 4.77	E 2.38	E 3.81	E 1.91

Fixedfoneand PRE-PAID Fixedline:
LOCAL RATES
Peak:		Off-Peak:
First 3 minutes	E 0.65	First 6 minutes	E 0.65
Every minute thereafter	E 0.22	Every minute thereafter	E 0.22

NATIONAL RATES
Peak: Per Minute	E 0.92	Off-Peak:For 2 minutes (120 sec)	E 0.92
		Every minute thereafter	E 0.46

Fixedfoneand PRE-PAID TO MTN:
Peak:		Off-Peak:
Set-up charge: 12.00 sec	E 038	Set-up charge: 27 sec	E 0.39
Drop-off: per second	E 0.04	Drop-off: per second	E 0.02

PREPAID SERVICE (CARD) UMKHULULI EASY CALL
Fixed Rates
LOCAL – Peak:		LOCAL – Off-Peak:
First 3 minutes	E 0.75	First 6 minutes	E 0.75
Every minute thereafter	E 0.25	Every minute thereafter	E 0.11

NATIONAL RATES
Peak:		Off-Peak:
Per minute	E 1.06	Per minute	E 1.06
		Every minute thereafter	E 0.53

MTN
Peak:		Off-Peak:
Set-up charge: 12.00 sec	E 0.038	Set-up charge: 27 sec	E 0.39
Drop-off: per second	E 0.04	Drop-off: per second	E 0.02

FIXED WIRELESS:
Peak:		Off-Peak:
Set-up charge: 12.00 sec	E 0.24	Set-up charge: 25 sec	E 0.27
Drop-off: per second	E 0.02	Drop-off: per second	E 0.02

SMS RATES : SMS NAtional On-Net: 0.45

TIME ZONES:
WEEKDAYS (Monday to Friday)		WEEKENDS (Saturday)
Peak Time:	07:00 – 19:59	Off-Peak Time:	00:00 – 06:59
Off-Peak Time:	20:00 – 23:59	Peak Time:	07:00 – 12:59
Off-Peak Time:	00:00 – 06:59	Off-Peak Time:	13:00 – 23:00

SUNDAYS & PUBLIC HOLIDAYS:
Off-Peak Time (Whole day):	00:00 – 23:59

CALL MAKER:
Monthly Rental: E55.00
Validity Period: 30 Days

CALL MAKER TIME ZONES:
WEEKDAYS (Monday to Friday)		WEEKENDS (Saturday)
Off-Peak Time:	18:00 – 23:59	Off-Peak Time:	01:00 – 23:59
Off-Peak Time:	00:00 – 06:59

SUNDAYS & PUBLIC HOLIDAYS (WHOLE DAY):	00:00 – 23:59

NOTE: Call Maker is only applicable to off-peak calls from fixed line to fixed line. Calls to Fixed Wireless, MTN , Sub-regional and International are NOT included in Call Maker.

PAY PHONE CALLS

Automatically established calls within Eswatini from automatic exchange type pay phone:

Radial distance In kms between auto-matic exchanges	Unit duration In seconds at R0.50 cents per unit		Calculated average charge per minute dialled calls
	Full rate in seconds	Cheap rate in seconds	Full Rate	Cheap Rate
Own Exchange	120	240	0.50	0.50
Up to 20 km	60	<span face=""